We hope this update finds you and your family in good health. Our community has been through a lot in these trying times, and we are all hoping for the comfort of normalcy and resuming our daily routines. While many things have changed, one thing remains the same—our commitment to your safety and wellbeing.
Our office is planning to reopen on Tuesday, May 19th. On this date, we will begin incorporating elective / non-emergency dental treatment back into our practice. In the interim, we are still available for emergencies if you or your family require care. Sanitization, exemplary cleanliness and infection control will continue to be a top priority in our office.
We are carefully adhereing to all current restrictions. With Governor Polis’ new Safer At Home executive order, local municipalities are beginning to ease restrictions. Due to these evolving guidelines, you can expect some changes in our office next time you visit. We will break these down in detail below.
In the meantime, we continue to monitor all communication from federal, state and local regulatory agencies. We are committed to staying up to date and in compliance with any new rulings or guidance that is issued. Should anything change, we will communicate our revised policies to our patients as soon as possible.
We know you have a lot of questions as to how your upcoming visit to our office will change as well as how you can make your visit as smooth as possible. Below we’ve put together a list of common FAQs. If you still have questions after reviewing the FAQ list, please don’t hesitate to contact us.
1. WHAT IF I OR SOMEONE IN MY FAMILY IS SICK (EX. FEVER, COUGH, RESPIRATORY SYMPTOMS, ETC.)?
Please do not come to our office if you are exhibiting any potential symptoms. If someone in your family has recently tested positive for COVID-19, please adhere to the two week quarantine measure and do not come to our office. We are happy to reschedule your appointment as needed.
2. HOW DO I PREPARE FOR AN UPCOMING APPOINTMENT?
As your appointment approaches, our staff will reach out by phone and ask you some screening questions. Once you arrive at our office, you will be asked the same screening questions before receiving treatment. We will also take your temperature in our waiting room.
3. SHOULD I WEAR A MASK/FACE COVERING TO MY APPOINTMENT?
Yes, we ask that all patients please wear a mask/face covering before entering our building. We will provide hand santizier as you enter, and we ask that all patients use it.
4. WHAT HAPPENS WHEN I ARRIVE FOR MY APPOINTMENT?
Please stay in your car or outside and do not enter the building until we ask. We are implementing a virtual waiting room to serve patients and allow them to stay outside the office or in their cars until we are ready to admit them. Please call to check in for your appointment.
5. CAN I BRING SOMEONE TO MY APPOINTMENT?
We ask that no one bring a companion to their appointment unless it is absolutely necessary. Only one caregiver and/or parent of pediatric parents will be allowed. If someone is driving you to your appointment, we ask that they wait in the car. Our waiting room will have limited seating reserved for patients only.
6. ARE THERE ANY CHANGES TO PAYMENT AND INSURANCE PRACTICES?
We will discuss payment and insurance details with you over the phone as much as possible instead of in the office.
7. ANY OTHER CHANGES DURING TREATMENT I SHOULD BE AWARE OF?
We will look a little different due to the personal protective equipment (PPE) that we will be wearing. Please know underneath the PPE we are smiling and happy to see you again.
Thank you for being a patient in our practice. We value your trust and loyalty and greatly appreciate your patience and understanding during these difficult times. We are working hard to reschedule appointments in a timely manner. Stay safe and healthy and we look forward to seeing you all soon!
Dr. Grace and Dr. Leedy